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Pluto Policies

When Items Ship

All items ship within the next 1-2 days. Orders placed Friday night through Sunday night are shipped on Monday at the earliest. Shipping will always follow these standards unless otherwise noted. 

*Please note that international orders take longer to process*

Shipping Costs

Due to the inconsistent shipping prices, for all domestic orders we are charging a flat-rate $10 throughout the United States.

Shipping costs for international orders will continue to vary as we continue to learn how pricing works.

Return Policies

Due to the nature of our products, we do not accept returns for any product we create. Defective clothing is the exception. Exchanges see below.

Exchanges

We do accept size exchanges if the size you are exchanging to is still available. In order for your new size to be secure, we must have proof of the package in transit to the return address (tracking number) in order to guarantee your exchange.

Lost Packages

We are not responsible for lost packages. Once the item is within transit, we are no longer responsible for your ordered item. You must contact your local USPS office for any questions.

Package Insurance & Fees

For orders valued at $50 or below, there is free, guaranteed insurance. Anything greater than $50 there is no insurance unless it is specifically asked for (we do NOT pay the extra fee, you must pay the extra expense).

For international orders, we also are not responsible for your country's customs fees. That is not within in our control.

Questions

For any other questions, don't hesitate to email us at @planetplutoco@gmail.com